Shipping policy

Games & Bytes Co: Shipping Policy

Last updated: 16 October 2026

This policy is from Ensphere Pty Ltd trading as Games & Bytes Co (ABN 51 133 093 071).

Where we ship

We ship Australia-wide, including regional areas. We can deliver to PO Boxes and parcel lockers (including Australia Post Parcel Lockers) where the carrier accepts them. If a parcel can't go to a locker, for example because of its size, the carrier may send it to the nearest post office for collection. For the fastest delivery, please use a street address.

International: We currently ship within Australia only.

How long it takes

Most of our items are made to order, so delivery time is production time plus delivery time. These are estimates, not guarantees.

Step	Estimated time
Production (printing and packing)	usually 5–7 business days, and up to 14 business days in busy periods (each tee is printed to order)
Delivery to metro areas	usually 2–5 business days after dispatch
Delivery to regional and remote areas	usually 2–5 business days after dispatch, but some regional and remote areas can take longer
Express delivery (Australia Post Express Post)	usually 1–3 business days after dispatch, often the next business day to metro areas; regional and remote areas can take longer

Express speeds up delivery, not printing. Your tee is still printed to order first, then sent by Express Post once it's dispatched.

Business days are Monday to Friday, excluding public holidays. Busy periods, weather and carrier delays can add time. If we know your order will be late, we'll tell you.

Christmas and other key dates. Before the holiday season we'll post our order-by dates for Christmas delivery, based on our print partners' production times and the carriers' published send-by dates. We won't promise a delivery date we can't meet.

Our Christmas order-by dates for 2026 (11:59 pm AEST) are:

Standard shipping: Tuesday 1 December 2026
Express shipping: Monday 7 December 2026

Orders placed by these dates have the best chance of arriving before Christmas Day Australia-wide. Each tee is printed to order and carriers are busier in December, so this is a guide, not a guarantee. Orders placed after these dates are still printed and sent as quickly as we can, but we can't promise delivery before Christmas.

Shipping costs

Option	Cost
Standard shipping, Australia-wide	Free on all orders
Express shipping (Australia Post), orders under A$100	A$15.95 per order (GST included)
Express shipping (Australia Post), orders of A$100 or more	Free

The A$100 threshold is based on your order subtotal after any discounts. If a discount brings your order under A$100, Express is charged at A$15.95. You choose Standard or Express at checkout.

If Express doesn't arrive as Express. If your order was sent by Standard instead of Express, or Express delivery failed because of us or our print partner, we'll refund the Express fee you paid. This doesn't limit your other rights.

If we ever change our shipping rates, the new rates will be shown at checkout before you pay and won't affect orders already placed.

The shipping cost is always shown before you pay, at the latest at checkout. There are no hidden fees.

More than one parcel. Some designs are printed by different print partners, so an order with several items may arrive in separate parcels. You only pay shipping once per order.

Tracking

We'll email you a tracking link when your order is dispatched. Deliveries are made by Australia Post.

Lost, late or damaged parcels

Your order is our responsibility until it's delivered. If it's lost or damaged on the way, we'll replace it or refund you.

Late or not moving: if your order hasn't arrived within the estimated time, or tracking hasn't updated for 5 business days, email shop@ensphere.com.au with your order number. We'll chase the carrier for you.
Lost: if the carrier confirms it's lost, or it can't be found after a reasonable search, we'll send a replacement or give you a refund, including shipping.
Damaged: email us photos of the parcel and the item within 30 days of delivery if you can, and we'll replace or refund it. See our Refund & Returns Policy.
Left at your door: if you've given the carrier permission to leave your parcel without a signature, it counts as delivered once the carrier confirms it was left at your address. If you can't find it, contact us and we'll help you make a claim with the carrier.

Wrong or incomplete address

Please check your address carefully at checkout. If you notice a mistake, email us straight away. If your order hasn't been made yet, we'll update it for free.

If a parcel is returned to us or our print partner because the address was wrong or incomplete, or it wasn't collected, we'll contact you and resend it once you've paid the cost of the new postage. If a parcel was delivered to an incorrect address you gave us, we'll help you try to recover it, but we may not be able to replace it free of charge. If the mistake was ours, we'll fix it at our cost.